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Our customer service department can be reached by e-mail (service@electro-optix.com), or telephone at (954-973-2800) from 9-5 weekdays, email is the most effcient contact method, our mailing address is: Electro-Optix 2181 N. Powerline Rd, Pompano Beach, FL. 33069.

Our representatives are available to answer your phone calls, questions and take orders, during normal business hours (Monday - Friday 9:00am to 5:00pm EST) If your unable to reach us on the phone please send us and email for timely response.

Paying with Credit Card PayPal or Purchase Order
We accept all major credit card payments (Visa, Mastercard, Discover, & American Express ) or PayPal for online or phone orders. All orders are securely handeled throught Authorize.net one the internets largest online processors. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

We accept the following payment types: Visa® and MasterCard® and Discover® cards. We also accept PayPal. The merchant name that will appear on your credit card statement is: Electro-Optix Inc.

Sales Tax Is Collected in the State of Florida
Electro-Optix, Inc. collects sales tax on any order billed to and shipped to in the state of Florida.

Order Processing
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed same day or by the next business day or as soon as possible.

Changing Your Order After is has been submitted
We make every effort to process your orders very quickly 99% of in stock orders will ship within 24 Business hours of receipt. . If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address (sales@electro-optix.com) or call 954-973-2800. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Returning Merchandise to Electro-Optix Inc.
All returns subject to following terms-

We accept any return (other then Wearable magnifiers, Headband style, Visor style, and Dental loupes see below) within 14 days of delivery, return must be sent postage prepaid to the below address. Beyond 14 days of delivery, No Merchandise will be accepted for return without an RGA number from Electro-Optix, Inc. No returns will be accepted after 30 days. Returns subject to the following terms

-Only unbroken cartons in saleable NEW condition will qualify for a credit/refund. When given, the credit/refund is the total order cost minus the original shipping charge, shipping charges are not refundable.

-Wearable magnifiers, Headband style, Visor style, and Dental loupes must be returned within 7 days of receiving them for refund or exchange.

--Shipping and or product damage claims must be made within 24 hrs of receiving the product. Please email sales@electro-optix.com . After you email us for additional assistance. Please call us immediately at 954-973-2800 and dial 0 for immediate assistance.

-A handling charge of 15% will be made on all merchandise returns. All returns must be freight prepaid and shipped to:
Electro-Optix Inc, 2181 N. Powerline Rd. Pompano Beach FL 33069

 

TERMS & CONDITIONS

TERMS OF USE/SERVICE AGREEMENT

 

Terms of Use

Last Updated: 10/15/2023


Welcome to electro-optix.com. These Terms of Service ("Terms") govern your use of our website. By accessing or using electro-optix.com, you agree to be bound by these Terms. Please read them carefully. If you do not agree to these Terms, please do not use this website.


SECTION 1 - Acceptance of Terms

By accessing or using electro-optix.com, you agree to be bound by these Terms and any additional terms and policies incorporated by reference. If you do not agree to these Terms, please do not use the website.


SECTION 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

We reserve the right to update and modify these Terms at any time without prior notice. You are responsible for regularly reviewing the most current version of the Terms. Your continued use of the website after any changes constitute acceptance of the revised Terms.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


4. User Accounts

4.1 Registration

You may be required to create an account to access certain features of the website. You agree to provide accurate, current, and complete information during the registration process.


4.2 Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.


4.3 Termination

We reserve the right to terminate or suspend your account for any reason, with or without notice, at our sole discretion.


4.4. Privacy

Your use of electro-optix.com is also governed by our Privacy Policy, which can be found below just following this policy. 


5. User Content

You are solely responsible for the content you post or submit on electro-optix.com. By posting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use, reproduce, modify, distribute, and display your content.


6. Prohibited Conduct

When using electro-optix.com, you agree not to:


Violate any applicable laws or regulations.

Infringe on the rights of others, including intellectual property rights.

Upload or share any harmful or malicious software.

Use electro-optix.com to harass, threaten, or defame others.

Attempt to gain unauthorized access to the website or any other user's account.


7. Intellectual Property


All content on electro-optix.com, including text, graphics, logos, and software, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our written permission.



SECTION 8 - Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.


We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


SECTION 9 - Limitation of Liability

To the maximum extent permitted by law, electro-optix.com shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages.


9.2 Disclaimer of Warranties


electro-optix.com is provided "as is" and "as available" without any warranties. We do not guarantee that the website will be error-free, secure, or available at all times.


SECTION 10 - Arbitration


Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved by arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Broward County, Florida, and shall be presided over by a single arbitrator appointed in accordance with the AAA rules. The arbitration proceedings and the decision of the arbitrator shall be confidential and final. The cost of arbitration, including any attorney's fees, shall be shared equally between the parties unless the arbitrator determines otherwise.


SECTION 11 - Limitation of Damages


To the maximum extent permitted by law, you agree that any damages resulting from your use of electro-optix.com shall be limited to the total amount paid by you, if any, for the services or products provided by electro-optix.com that gave rise to the dispute. Under no circumstances shall electro-optix.com be liable for any consequential, indirect, special, or punitive damages.


SECTION 12 - Price Discrepancies


electro-optix.com strives to provide accurate and up-to-date information regarding prices, but we are not responsible for price discrepancies that may arise. We do not guarantee that the prices listed on our website are always current or error-free. Any prices, discounts, or offers displayed on our website are subject to change without notice. It is the responsibility of users to verify prices, discounts, and product availability directly with the respective merchants or service providers.


SECTION 13 - Choice of Law and Forum


These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising under or in connection with these Terms shall be exclusively subject to the jurisdiction of the state and federal courts located within Broward County, Florida. By using electro-optix.com, you consent to the personal jurisdiction and venue of these courts.


SECTION 14 - Copyright and Intellectual Property Infringement


14.1. Respect for Intellectual Property


electro-optix.com will always respect the intellectual property of others, and we ask that all of our users do the same. With regards to appropriate circumstances and at its sole discretion, electro-optix.com may disable and/or terminate the accounts of any user who violates our TOS and/or infringes the rights of others.


14.2. Reporting Copyright and Intellectual Property Infringement


If you feel that your work has been duplicated in such a way that would constitute copyright infringement or if you believe your intellectual property rights have been otherwise violated, you should provide to us the following information:


  1. The electronic or the physical signature of the individual that is authorized on behalf of the owner of the copyright or other intellectual property interest;

  2. A description of the copyrighted work or other intellectual property that you believe has been infringed upon;

  3. A description of the location of the site which you allege has been infringing upon your work;

  4. Your physical address, telephone number, and email address A statement, in which you state that the alleged and disputed use of your work is not authorized by the copyright owner, its agents, or the law;

  5. And finally, a statement, made under penalty of perjury, that the aforementioned information in your notice is truthful and accurate, and that you are the copyright or intellectual property owner, representative, or agent authorized to act on the copyright or intellectual property owner's behalf.


14.3. Contact Information for Copyright Infringement Claims


The Electro-Optix DBA electro-optix.com Agent for notice of claims of copyright or other intellectual property infringement can be contacted as follows:


Mailing Address:


Electro-Optix DBA electro-optix.com

Attn: Copyright Agent

2181 N Powerline Rd

Pompano Beach, Florida 33069


Telephone: 1-954-973-2800

Fax: 1-954-973-3951

Email: sales@electro-optix.com


By using electro-optix.com, you acknowledge and agree to abide by these copyright and intellectual property infringement reporting procedures.


SECTION 15 - Contact Information

If you have any questions about these Terms of Service, please contact us at 


Electro-Optix Inc.

2181 N Powerline Rd

Pompano Beach, Florida 33069


Telephone: 1-954-973-2800

Email: sales@electro-optix.com

 

Privacy Policy-

Privacy Policy for electro-optix.com


Last Updated: October 15, 2023


At electro-optix.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By using electro-optix.com, you consent to the practices described in this Privacy Policy.


1. Information We Collect


We collect various types of information to provide and improve our services:


1.1. Personal Information


Contact Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, and mailing address.


Payment Information: When making a purchase, we collect payment details such as credit card information and billing addresses. This information is securely processed by our payment service providers.


1.2. Non-Personal Information


Usage Data: We automatically collect non-personal information, including your IP address, browser type, operating system, and pages visited, to improve our website's performance and functionality.


Cookies: We use cookies and similar tracking technologies to enhance your user experience and collect information about your browsing behavior. You can manage cookie preferences through your browser settings.


2. How We Use Your Information


We use your information for various purposes, including:


Processing Orders: To fulfill your purchases, manage shipping, and provide customer support.


Communication: To send order confirmations, updates, and respond to your inquiries.


Marketing: To send newsletters, promotions, and relevant offers, which you can opt-out of at any time.


Analytics: To analyze website usage and improve our services.


3. Sharing Your Information


We do not sell your personal information to third parties. We may share your information with service providers or business partners for specific purposes such as processing payments, shipping products, or analyzing website performance. These third parties are contractually obligated to protect your data.


4. Your Choices


You have choices regarding the collection and use of your information:


Access and Update: You can review, update, or delete your personal information by contacting us.


Cookies: You can manage your cookie preferences through your browser settings.


Marketing Communications: You can opt out of our marketing communications by following the unsubscribe instructions provided in our emails.


5. Data Security


We implement industry-standard security measures to protect your information. While we strive to keep your data secure, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.


6. Children's Privacy


Our services are not intended for individuals under the age of 13. We do not knowingly collect or maintain information from children.


7. Changes to this Privacy Policy


We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post any changes on our website, and the revised policy will be effective immediately upon posting.


8. Contact Us


If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mailing Address:


Electro-Optix DBA electro-optix.com

2181 N Powerline Rd

Pompano Beach, Florida 33069


Telephone: 1-954-973-2800

Fax: 1-954-973-3951

Email: sales@electro-optix.com




If you have any questions about this Policy, please contact us at 


Electro-Optix Inc.

2181 N Powerline Rd

Pompano Beach, Florida 33069


Telephone: 1-954-973-2800

Email: sales@electro-optix.com 




9. GDPR Compliance 


If you are an EU user, you have specific rights under the General Data Protection Regulation (GDPR). To exercise your GDPR rights or request further information, please contact us at 

Electro-Optix Inc.

2181 N Powerline Rd

Pompano Beach, Florida 33069


Telephone: 1-954-973-2800

Email: sales@electro-optix.com 



By using electro-optix.com, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your agreement to the terms outlined herein.


 

 

Contact Us
E-mail address: sales@electro-optix.com
Telephone: (954) 973-2800 (Monday - Friday 9:30am to 4:30pm EST)
Toll-free: 1-800-779-2801 (Monday - Friday 9:30am to 4:30pm EST)


Electro-Optix, Inc.
2181 N Powerline Rd, Pompano Beach FL 33069
You can reach us by telephone: (954) 973-2800
Or contact us toll-free at: 1-800-779-2801
You can contact us via fax: (954) 973-3951
Office hours are Monday-Friday EST 9:00AM to 5:00PM

View our full catalog at: www.electro-optix.com

You can email us:
For sales and product information - sales@electro-optix.com
For post-sales support questions - sales@electro-optix.com

All Rights Reserved © 2023 Electro-Optix, Inc.
Electro-Optix Inc. is doing business in the United States of America